- Can I trust my cleaning professional?
Every professional is interviewed in person and has to submit to a rigorous and extensive background check.
- What happens if something goes wrong during my appointment?
While we don't expect anything to go wrong, it can happen. If anything should go wrong during your appointment, please don't hesitate to contact us right away HERE and we will correct the issue in the most expedient way possible.
- Is my billing information kept safe and secure?
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by STRIPE and is layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very very seriously.
- What should I do before my cleaning team arrives?
You know how some people clean their homes before their house cleaners arrive? Yep, it happens! The great thing is that you don’t have to do that with us. But we do recommend that you put important papers away as well as any precious items. We will always be careful with your things, but we want you to have that extra peace of mind. Also, if you have any special request for your cleaning team, please let us know so we can ensure that your cleaner gets it.
- Will the same person or team be assigned to clean my home regularly?
We know how important it is to bring someone into your home and office, and we want you to have a say in that. We are committed to building amazing relationships between you and our cleaners. We will do our best to assign the same dedicated cleaner to you every time. If we are unable to do so, we will always notify you. Likewise, if you prefer a cleaner or team, please let us know, and we will accommodate you.